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Tuesday, December 15, 2009

TM calling

After the rant I posted yesterday about how TM sucks, I got some action today! Or maybe it is just a coincidence la. Don't think anyone in TM would have time to spend reading blogs much less reacting to them. After all....WAFFOR? Right?

Anyway, the TM 'contractor', a young pleasant fellow, has just left with a promise that my phone line will be in working condition after 1 hour. "Sorry la, boss. Hari ni opis banyak orang cuti ah. Tak cukup orang kerja. Bab tu programming lambat sikit." HUH?

Anyway, I shall let you know if the 1 hour promise is kept even though opis banyak orang cuti.

Niamah!!!

Update #1 12:58 PM (18 minutes past deadline - phone not working yet.)

Update #2 5:09 PM (Sorry for this delayed update but right after I posted Update #1 I tried the line again and it worked!)

51 comments:

LC Teh said...

Patrick, one hour's up!!! The guy keep the promise? hahaha...

Anonymous said...

Hi Patrick, you can call 1300888123 from a mobile phone to reach TM (it's the same as calling 100 from a land line). Cheers...

nick said...

Uncle,

Maybe you can get Namewee to write you a song to shove up TM's &*%.

Ravin P said...

Ha wat to do you celebrity mah just like other latuk and so on get prompt response when you fellas complain. Us normal people kick and scream until hoarse also no use one. Welcome to Malaysia where we treat expats and foreigners and people in position with more respect. Sigh!!

Ho ho ho said...

Patrick

Did check whether they know how to count one, two, three ? You know-lah, our education sucks that we mess up in our counting.

Anak Perelih said...

seems that it's not that contractor's fault.. it' the TM's...

michael said...

TM outsource their service connection and repairs to contractors.

So how soon your line will be up depends greatly on how hard working or resourceful is that contractor.

casper c said...

I'm sure your reputation lends itself to the 'prompt' service when other lay mortals would still be kept waiting(days and not the mere hour).

I would be much obliged if you could keep us all posted when you finally get on-line. Please do a download test and inform us the numbers.

Most TM users would attest that we only get 10-30%(512k package) of so called "fastest net connection" and whatever marketing tag line as claimed. Don't we all wish we could remit payment based on what is being served up to end user's despite the claim.

Anyways, I hope you and family are cozily settling in well. Regards as always.

ViperVR said...

just installed a phone line from tm two weeks ago, it took a full 5 days before i can use the phone after installation... 1hr? err.. niamah!!

P1WimaxGuy said...

About time to Potonglah!

Anonymous said...

How Pat? U mean u trust those guys?

ck5354 said...

already pass 1 hour,

TM really sucks.

I ask them to change my subline phone to combo package, They ask me to cancel the line and reapply again.

Why can't they have a form for name transfer???

TM sucks.

atreyu strange said...

It has been three hours now. I hope it's working already or I bet there will be more sarcastic updates! =.=

Anyway Sir, I've always felt that our TM customer service is not up to the par where you would DARE to compare with some other international organization. I wonder when will that happen..

Anonymous said...

wait la... their 1 hour is 1 day (that is, if your lucky enough.. otherwise, wait 1 week la)
When i upgraded my streamyx, they promised it might only take a day or two (perhaps latest by a week) without any interruption to my connection, but blardy hell... took them 3 days and 2 desperate phone calls (u know how some gals are so good at sounding 'desperate', right?) to TM and 2 cold-turkey nights of not getting Facebook (all my cakes in YoVille were burnt!) that my connection resumed.
Wait la... Tunggu la... nanti la...
it's almost 4pm.
2nd tea-break for them after the initial 3.15 tea break.
good luck!

Regards,
Kitty

Anonymous said...

The KPI is 9 Days.
Not earlier, not later.
You got to be patient.
TM has to keep up to ISO standard.

Anonymous said...

Malaysia's 1Niamah,
You stupid or what. Making a rant like that and expect to have phone fix within an hour?

'Kami main dengan dia. Ok boss?' Same strategy with Maxis play with that apa nama .. Tambak Papan? until he think he so good join opposition then he tak boleh cakap besar dan banyak'

TM bigger Niamah than you.

Maurice Lim (KL) said...

Patrick I agree with you. TM not only sucks, it is a pain in the neck as well. They suddenly billed me RM88 instead of RM77 per month for my Streamyx.

TM said I signed a contract with them to pay RM88 after 1 year. Despite asking for proof they failed to do so. But they still insisted that I signed a contract with them.

If this doesn't suck, can you think of something else, Patrick?

Maurice Lim (Kuala Lumpur)

Anonymous said...

The promise is just to stop you from getting mad. Make you syiok for a while.

Your phone will not work for another week. TM- Terlalu Malas.

OsmanBakar said...

Pat,
Yesterday on RTM1's "DiLuar Lingkaran bersama Syed Munawar" live talk show on broadband matter, TM/Celcom/P1 representatives were in the forum. TM denies they monopolise the broadband business with explanations which I still could not figure out (eg backbone issue and not enough local content compared to Korea etc).
Najib must set KPI for those cronies else next election I shall blow it up !

Suhaimi (mediacorp suria) said...

Pat

At least you have the consolation of having your readers sympathise with your misfortune with TM.

Suhaimi

Anonymous said...

1300888123 ah !! ?? aiyaaaah, 3-D ada special draw today la !!

Anderson Rd said...

TM oso got PR ppl one-ma. But let me tell you something... TM is not sharing their HSBB like they are suppose to - making other operators BEG!!! HSBB is rakyat's money-la!

Anonymous said...

Nizar to launch Zunar's latest comic book 'Perak Darul Kartun', 4.00pm, Sunday, 13 Dec at DUN Bukit Antarabangsa Service Centre, No. 2, Lorong Perak, Pusat Bandar Taman Melawati, Hulu Kelang, KL.

Please give your support.

Anonymous said...

Najib's message to Khoo Kay Kim:

'When we learn the languages of other races, we learn more about each other. Only when we respect and honour one another can we become true Malaysians who support the 1Malaysia concept'

Prof Khoo Kay Kim said...

During Tuanku's era, most Chinese, Malays and Indians all attended national schools which was our school of choice. Religion or religious ceremonies were conspicuously absent in our school curriculum.

There was no doa selamat recited during class or school assembly. We respected the sanctity of each other's religion and correctly kept whatever religious observance we had in our homes.

We had a good mixture of teachers from various races and from that example the students of all races had a bond that had no need for any 1Malaysia concept.

There were no Mara schools to segregate the different races. We all attended the same schools and played on the same field. It was this close contact and proximity that united us as Malaysians.

Fast-forward to the present era, national schools are despised by the non-Malays because of religious overtones.

The overwhelming majority of teachers are of one race, the lack of professionalism in the teaching profession indirectly contributed to poor teaching methods.

The end result of such a change precipitated the exodus of non-Malay students to vernacular schools which provided a more conducive environment for educational advancement.

Anonymous said...

If the line is already laid in your house and the phone socket is there, all they have to do is go to their computer system to activate it. Key in the activation code for your line and press the enter button. This is today's telco technology..... Unlike the old day where they have to lay the physical line from the relay station nearby and manually switch on for you....
....what d fuck is this guy talking about, what has it got to do with banyak orang cuti???...obviously the delay is done on purpose as standard procedure to hint to those who cannot take it and give some kopi duit lah.....you should have get the hint, when they throw 9 days on your face!

Some idiot must have seem your blog and sense cannot makan leow...so might as well call you and stop you from further blogging about them..they actually got brain, just didn't use it correctly only...fucking lazy!

Anonymous said...

seriously cannot make it. tm should go hang themselves.

Anonymous said...

tm will be eaten up by axiata, very soon !!!


old phone

Anonymous said...

8123 has won one of the prizes ! damn !!

Anonymous said...

ketuanan UMNO episode 1 http://www.youtube.com/watch?v=JVW54ObIjSQ&feature=related

episode 2 http://www.youtube.com/watch?v=23mggkK02U0

spread the joy

Anonymous said...

Wah..! Finally it works....Neenabeh...should celebrate big time!!!

Anonymous said...

orang Melaka...

Wal..lsh.... clap your hand... got the tone already..its seems your phone is working..

and now the disaster will began....
Youll will see how is the service..
hopefully you'll end with a veli-veli good service no interuption and a very nice attitude toward customer service..

ok good luck Pat...lov you..

落叶满孤城 said...

Aiya...uncle pat.

Me 2 kena once by the lousy TM contractor.
Why need contractor?i myself can cucuk in the telephone into the socket what??ai..yh...
Crony want to cari makan and this is the sure makan business with no competition mah.

and ...when i told that feller...Abang..saya mahu tambah satu line lagi ke living hall..boleh buat.

guess what the contractor said.
"tak ada power drill...bla bla....and ask me to find my own contractor...."

SO..they want only easy job,cucuk into the socket ...that all....

Anonymous said...

The next phase of colonisation will see TM being acquired by SingTel ... akan datang.

Tupac said...

The problem of being on the receiving end of a monopolistic service provider is that we, the customers will get screwed all the time and nobody gives a hoot about it including the government.

Anonymous said...

Pat

Make your views known in the TM online survey.

Here's the link:

http://www.tm.com.my/connecting-you/online-survey/Pages/OnlineSurvey.aspx

Nana tanjung rambutan said...

This is what TM said in its website:

Surf the internet with Malaysia’s premier broadband provider, Streamyx. Enjoy lightening-speed downloads of up to 4.0 Mbps and unlimited usage for a fixed rate so you can always stay online without worrying about any extra charges.

Spongebob Keling said...

The postponement of the 1Malaysia initiative in the public presentation of Najib’s 1Malaysia concept and the other six NKRAs will have the effect of being thunderous in its absence, raising in a most fundamental manner questions of whether Najib’s 1Malaysia concept and slogan really means anything serious or different to the people apart from publicity and propaganda.

德罗巴 said...

Anything else to niamah besides TM?

I think we should talk about the 4%GST. I somehow think that our government is running out of money to fund its project. suddenly GST is a good idea to squeeze money from rakyat on real-time basis. Pity those who are low income earners.

Syafinaz Yati said...

Pat

Any confirmation on the status of
Nur Amalina Che Bakri, the one with SPM 17As and was said to have failed in her study in UK?

Anonymous said...

Uncle Patrick, u r not only a celebrity but also a darling to the community, everyone is for you coz u speaks for everyone. I bet if u were to run for the elections, u'll get our full support, but not too sure for folks without the tm support la when they cannot read your blogzzz..

Anonymous said...

Dr M's biggest fear may become a reality when Singtel or Starhub or MI takes a stake in inefficient TM (Telekom Msia) and proves to the world they can run a profitable business and at same time bring benefits to streamyx subscribers.

PM Najib has no choice to further liberize the economy as Msia soon run out of patrol to subsidize the mega/maha mentality.

The rich cronies don't care as they continue to earn commissions to set up homes abroad, leaving the rakyat .......

Anonymous said...

Wah ! Like that I wonder what about our Lotus F1 team ?

Anonymous said...

income tax dept sent me a letter :
"dengan sukacita di-maalumkan anda TIDAK layak membayar cukai pendapatan ........"
@#$%^&*...DAMN ....@#$%^&* ....DAMN my salary is too small to be taxed ...@#$%^&* !
BOSS, if u read dis, pls increase my salary ....ok? PLEASE !

Bakso said...

Saya sokong Patrick running for election for Bkt Antarabangsa?

ktteokt said...

Telecoms privatized - phone line go dead!
Electricity supply privatized - constant blackouts!
Water supply privatized - Taps run dry!
Postal service privatized - Letters go astray!
Malaysia memang BOLEH (mati) lor!
Next thing to privatize is the PM's seat - PERDANA MENTRI BHD.

Rajagopal said...

Uncle Patrick

Is your new home near to "alleged" Pat Lah's new home ? If so, surely get good broadband support !

Read :
http://www.mmail.com.my/content/22191-mystery-mansion

Mat Poligami said...

Bung dapat gundik Zizie?

Anonymous said...

Kenapa Zizie nak kahwin orang utan?

artchan said...

Read this......http://www.malaysiakini.com/letters/120316

Ryen Foong said...

anyone have any ideas about this number? 0326014400, claimed called from TM, is this true?

Nuffnang