Monday, August 08, 2011
Sort of an open letter to Citibank
Citibank said, "Congratulations! You have just been upgraded to a world of added privileges." Phwaaaar! Good or not? I have been a Citibank credit card user since 1990. I have a Gold card. Always paid my bills on time and always paid in full. So yesterday, Citibank thought I might like to be upgraded to the Platinum Card and enjoy a world of added privileges. Although even after reading through the enclosed literature I could not discern any of those privileges other than getting more points at certain retailers and being able to buy Business Class airline tickets at a discount. Something which I cannot afford anyway. But I thought that since they offered I might just accept la and give the battered ego a boost with a piece of platinum-colored plastic in my wallet. And so I called the number given to 'activate' the card and spoke to a very nice officer who explained things very clearly and politely. Then I was asked to verify that I was indeed the Patrick Teoh to whom the invitation was extended. What is your old IC number, sir? What is your address, sir? What is your last transaction, sir and where? When did you last settle your Citibank card bill, how much was it and how did you make payment? And the questions just went on and on and I must admit that I did not manage to answer them to the satisfaction of the interrogating officer. Not because I was an imposter but because my old brain couldn't remember all the details. So in the end, I said thank you to the nice lady on the phone and decided to stick to my trusted old Citibank Gold Card and hung up thinking that rewards from credit card companies aren't really what they are made up to be and I went and popped a blood pressure pill.