I decided to go the new Immigration office in Kelana Jaya (actually it is in Plaza Glomac) since it was the one closest to my home. I had budgeted 3 hours for the process after reading the stories from the other Malaysians who have had experience with passport renewal in recent months.
I arrived at the location at about 11.15AM. There is a convenient public car-park right in the next block. And as I was walking to the Immigration office I passed a little photo shop which offered instant passport photo taking services for RM10. Took my photo and proceeded to the Immigration office which is located right next door to a mamak restaurant. Nice.
This is the Immigration office that moved from Subang Terminal 2
It being a Malaysian government department the first thing that greeted me was this hand-written A4 paper sign on the door...
Ah...how can a government office not have something or other ROSAK at any one time? Right? When I entered I was struck by the design of the place. Who is the daft architect who designs Immigration Department facilities? Why are facilities required to cater to large crowds always designed WIDE but not LONG. It's about 16 ft. from counter to door!!! How come ah? How to accommodate queues la? Queues = LENGTH. Not Width!!! Idiots! The result of this poor design...
I was advised by this kindly-looking pakcik pegawai to use the passport renewal machine. The machine was located in a tiny room on one side of the lobby...
I had budgeted 3 hours but the whole process took me less than 9 minutes from the moment I arrived!!! IMPRESSIVE!!!
Sorry, encik. Mesin memproses rosak la. So you have to come back on Friday to collect your passport. Maaf ya?
It wouldn't be a Malaysian government department if there was nothing ROSAK kan? But still I was thankful that it was a relatively painless process to renew my passport at the Jabatan Imigresen Cawangan Kelana Jaya. Terima Kasih.
And while there I met 3 fans. One, the kindly pakcik at the reception counter who thought my name was Robert. Another remembered me from the days of Radio 4 which meant that he was at least as old as I am. And the 3rd was a fan of this blog. Nice to have met you all.
p/s the photos look shitty because they are taken with my Samsung Galaxy 1 phone camera. But it's cheaper than the Samsung Galaxy S2. I'll live with the shitty photos.
p/s 2 Another thing I learned today. Imigresen is spelt with 1 M.